We
Transform.
While building products and services, we help organisations transition to an AI Operating Model — to become the most effective versions of themselves.
We deliver tailored AI-driven products and services, prioritising efficiency and measurable organisational transformation without unnecessary overhead or delays.
Challenge
Significant challenges often reveal valuable opportunities. We support your innovation while maintaining business operations and software delivery, ensuring continuity throughout transformation.
Agentic Produt Design Partner
Traditional models like Double Diamond, Waterfall, and Six Sigma have reached their limits. We create customised workflows aligned with your organisation’s goals, pace, and ambitions.
Our approach accelerates project delivery by optimising workflows within a flexible Product Operating Model, improving speed and quality. Your team can organise work into small, repeatable steps that are further optimised for AIOP.
Once your design and engineering team operates in POM, typically within 6 to 12 weeks, we proceed to the next stage. We guide you in modelling a customised AI Operating Model and implement safety controls such as Guardrails, Human Loops, Escalation, and Audit Trails.
Foundation
AI Strategy
We use an Evaluation Matrix to assess your design delivery model, identify real business value, and build an AI roadmap to capture it.
— AI Opportunity Discovery
— Maturity Matrix & Readiness
— Business Case & ROI Modelling
— Design Agentic Workflow
— Governance & Risk Strategy
Implementation
AI Product
We focus on delivering value quickly without compromising quality, from initial concept to final production release.
— UXR & XCR Strategy
— E2E Product Design
— Digital Product Development
— Design Systems & Standards
— Prototyping & Validation
Integration
AI Delivery
We prefer to collaborate with the in-house engineering teams to provide secure, scalable, enterprise-level performance.
— Application Engineering
— API & Integration Design
— DevOps & Automation
— Enterprise AI Transformation
— Multi-Cloud Strategy
AI Strategy.
We partner with you to deliver automated product design focused on your specific product or service. Using our Evaluation Matrix, we identify real business value and create an AI roadmap your team can follow. We tailor AI to your business, supporting you from opportunity identification to full transformation, with governance included from the outset.
Challenge
Managing multiple timesheets, software for briefs, and tracking project features and tasks requires organisation to give your team full visibility and control over delivery. Our centralised, well-documented design foundation eliminates guesswork and enables clear, unilateral decision-making across your organisation. To discuss how these strategies can address your design challenges and deliver sustainable impact, we invite you to a discovery call.
FX Onboarding
Automated workflows for a large organisation onboarding to NatWest FX trading, moving from a manual review process to an automated workflow that serves 21st-century customers.
NW | Service Design | Prototype | HLRs | UAC
Modularisation
We validated the concept of an online product hub for LBG customers, enabling them to trial products integrated with the financial ecosystem before committing to purchase.
LBG | Service Design | Prototype | Validation
Tokenised DS
We developed global navigation for 180 digital products and services at Jio, standardising behavioural and interaction models to ensure consistency and a unified customer experience across their portfolio.
JIO | TokenStudio | Atlassian
Tokenised OS
Under the newly established Product Operating Model (POM), we defined and integrated the first tokenised, code-deployed design system, ensuring consistency across all BNY digital properties.
BNY | UXR | SD | Knowledgebase | Git | UAC
Business Impact
As a product-oriented team, our strategy is defined by Proposition Shaping and Design Shaping, focusing on delivery, budget savings, and risk reduction for your business.
16%
AI Product.
We focus on delivering value quickly without compromising quality, integrating daily delivery into your SDLC from concept to production release through the Agentic Design Lifecycle (ADLC). Our bespoke, self-organised team of expert designers and engineers delivers value in weekly and daily increments, depending on your environment’s maturity.
Challenge
Product design development often struggles with transparency and documenting decisions that support data-driven leadership. Beyond speed and cost, it is now essential to implement guardrails, human loops, escalation chains, audit trails, and permissions for verification. To discuss how these strategies can address your design challenges and deliver sustainable impact, we invite you to a discovery call.
Representative Access
We safeguard transfers on Representative Access, enabling Power of Attorney holders to effectively support and manage finances for family members and individuals with special needs.
SD | UXR | UI | Product | CPO | SDLC
Jio Cinema
We restructured and standardised the architecture for the new JioCinema brand integration, supporting a multi-brand proposition at scale for 700 million viewers in India.
SD | UXR | UI | Product | CPO | ADLC
One BNY
The evolving investment finance landscape requires digital transformation. In partnership with Omnicom, we helped build the foundation and integrate design through a newly established OS.
SD | UXR | UI | Product | CPO | ADLC
BNY OS
As part of BNY’s digital transformation towards the POM, we modularised the foundation of their design system, supporting the development of their new website in Adobe AEM.
SD | UXR | UI | Product | CPO | ADLC
Business Impact
Our team designs, refines, and documents all artefacts in a standardised knowledgebase, including code snippets that serve as a foundation for existing builds. This enables engineers to test hypotheses and operationalise code across current and new cloud architectures.
63%
AI Delivery.
We enable your team to orchestrate and experiment with code that is accessible and deployable. As both your design infrastructure and ours evolve, data pipelines, APIs, and cloud architecture must advance to support future growth in scalability, security, risk, and performance.
Challenge
Transformation can be both challenging and exciting as we move from SDLC to the Agentic Development Lifecycle (ADLC). We provide a dedicated environment to test and validate new methodologies for product and service delivery, helping you experience design delivery in a new way. To discuss how these strategies can address your design challenges and deliver sustainable impact, we invite you to a discovery call.
SkyQ
E2E product delivery to the in-house engineering team, including testing, Q&A, DoR and DoD supporting Sky’s Apps SDLC.
HLRs | UAC | UI | DS | Prototype | Q&A
PAS
E2E product delivery to the in-house LBG engineering team, supporting 9 proposition SDLC and a Constellation Design team.
HLRs | UAC | UI | DS | Prototype | Q&A
Jio Cinema
E2E product delivery to the in-house engineering team, supporting JioCinema OTT App SDLC and a SOI.
HLRs | UAC | UI | DS | Prototype | Q&A
BNY
E2E product delivery to the in-house engineering team, supporting 46 BNYs propositions under new OS deployment.
HLRs | UAC | UI | DS | Prototype | Q&A
Business Impact
Our direct collaboration with your engineering team makes us an invisible ally, extending the impact of your product design and delivery. Whether you manage one team or multiple vendors, we synthesise all your designs into a single, comprehensive, automated resource that drives business growth.
18-23%
Advantages
Dedicated Team
Our dedicated team operates in repeatable, easily tracked delivery cycles. We divide each project into weekly sprints, planned collaboratively with you every Friday.
Advantages
Weekly Sprints
Our weekly sprints integrate with your existing cycles, featuring clear, adjustable objectives delivered in daily increments. Small teams see immediate results, while large teams benefit from enhanced transparency.
Documenting Design Decisions
We specialise in documenting design decisions, creating a knowledgebase your teams can deploy immediately upon release. Clear labels inform all team members of what is released and what is in development. This foundation is your intellectual property and supports scaling your design function.
Low Risk / High ROI
Our engagement is transparent and straightforward. We operate on a fixed-cost licence basis, giving you the flexibility to cancel at any time. You retain full ownership and management of your IP. If you use our framework, a small BAU percentage and associated services are included in the licence.
Ready to Discuss Your Next Product Delivery
Discovery Call
We invite you to connect with us for a strategic discussion on advancing your business through design-led AI innovation. Schedule a complimentary consultation to explore tailored solutions and discover new possibilities for your organisation.
The power
rest in speed.
GIVE™
Studio
Archive
Legal
T&C
Coms
Social
All brands and trademarks presented on the Design at Scale™ website are owned by their relevant companies or agencies. The projects represent collaborations between designers, developers and product owners. Do not copy or publish any of the projects shown here without writen approval from Design at Scale™ (alternatively GIVE™, 9V™) and/or relevant companies and agencies.
